Returns, Refund, Cancel & Delivery Policy
The receipt of an e-mail confirmation does not constitute the acceptance of an order or as a confirmation of an offer to sell. OnshopDeals.com (JOSH PRODUCTS INDIA) reserves the right, without prior notification, to limit the order quantity of any item on an order. We reserve the right to refuse any order for any reason.
JOSH PRODUCTS INDIA (OnshopDeals.com) reserves the right to eliminate products for sale at any time on the site OnshopDeals.com. JOSH PRODUCTS INDIA (OnshopDeals.com) will use reasonable best efforts to ensure that all products listed are available. If a product or products become sold out or unavailable for any reason, prior to removal from the website, neither JOSH PRODUCTS INDIA nor any of its directors, officers, employees or other representatives will be held liable for damages, replacement or losses as a result of this occurrence.
Receiving confirmation of an order, either electronically or otherwise, does not signify JOSH PRODUCTS INDIA's (OnshopDeals.com) acceptance of the order nor does it affirm confirmation of JOSH PRODUCTS INDIA's (OnshopDeals.com) offer to sell products to you. JOSH PRODUCTS INDIA reserves the right at any time after receipt of the order to accept or decline your order for any reason.
Please contact us at email@example.com or at Whatsapp-only line (0814) 123 4399.
ORDER ADJUSTMENT OR CANCELLATION
JOSH PRODUCTS INDIA cannot accept change of shipping address requests after an order has been processed. If you require the modification of an address (missing suite number, transposed street number etc.) please contact Customer Service immediately (within 24 hours of order transmission) at firstname.lastname@example.org or at Whatsapp-only line (0814) 123 4399. If you require a complete change of "Ship To" information you will be required to cancel your order and re-enter it. JOSH PRODUCTS INDIA (OnshopDeals.com) reserves the right to refuse shipment to temporary addresses without prior payment in full.
JOSH PRODUCTS INDIA (OnshopDeals.com) can not accept Post Office Box addresses for shipment. We can only ship to physical street addresses. Shipping addresses must comply with commercial delivery standards used by all majors carriers, such as UPS, DHL, Bluedart, Fedex, Eramax, Indiapost and others.
In the event you desire to cancel an order, please notify us within 24 hours of order placement. Email : email@example.com or at Whatsapp-only line (0814) 123 4399. Please provide the Order number and reason. If you desire to cancel an order after the 24 hour period, it is probable that the order will have been processed. If the shipment can be cancelled, we will cancel the order. If not, the return policy will be in effect with return shipping charges applicable.
Order cancellation can be done in 24 hrs of the order placed on onshopdeals.com only. After 24 hrs, NO product cancellation request will be entertained. All international and national prepaid orders can be cancelled within 24 hrs or the order date. After 24 hrs no cancellation request will be granted. This policy will be strictly enforced for all prepaid orders.
REFUND AND PAYMENTS
All OnshopDeals.com items are priced in INR (Indian Rupees) & USD ($). OnshopDeals.com (JOSH PRODUCTS INDIA) accepts from INDIA and USA, American Express, MasterCard, Visa, and Discover credit cards / debit cards or net banking.
JOSH PRODUCTS INDIA reserves the right to require additional information prior to processing any order. Failure to provide requested information in a suitable and timely fashion will result in a delay of order processing and possible order cancellation.
You may purchase merchandise (product) from onshopdeals.com Web site by using any one of the payment options listed in (link to Payment Options). JOSH PRODUCTS INDIA reserves the right to change its payment procedures at any time without prior notice to you.
Due to the nature of our certain non returnable products, we are unable to receive returns on those products that have been used. This would present a health concern and disallow us from selling these products as 'new.' We will, however, receive returns on products that are in a new, unused condition.
Although JOSH PRODUCTS INDIA (onshopdeals.com) has the excellent ranking of consumer satisfaction (and we work very, very hard to earn that), everything does not always go according to plan. We know that at times orders are short shipped/ merchandise is broken/ wrong product is sent. When that happens, We follow the given returns policy. Please read carefully as it is strictly enforced.
1. JOSH PRODUCTS INDIA guarantees full credit for product only or, if available, replacement for all defective items.
2. You must report the product within 24 hours after accepting delivery. You may return a defective product up to 7 days after you receive it. NO REFUNDS WILL BE AUTHORIZED AFTER 7 DAYS.
3. Case lots must be returned in the original shipping carton with all individual items unopened. No partial returns will be accepted.
4. All shipping costs for merchandise authorized by JOSH PRODUCTS or its affiliates to be returned to JOSH PRODUCTS INDIA (OnshopDeals.com) shall be at the customer's expense.
5. All returns require a Return Merchandise Authorization number (RMA#) which is good for 7 days. No returns will be accepted without an RMA#. This policy is strictly enforced.
Please contact Customer Service firstname.lastname@example.org or at Whatsapp-only line (0814) 123 4399 to get a Return Merchandise Authorization number (RMA#).
The liability of JOSH PRODUCTS INDIA (OnshopDeals.com) for losses or damages, arising out of any cause whatsoever, is limited to full refund of the purchase price or at our option, repair or replacement of the product(s). JOSH PRODUCTS INDIA (OnshopDeals.com) shall not be liable for any consequential or incidental damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
If you decide to return undamaged or non-defective products, you will be responsible for a 20% restocking fee. All orders shipped via blue dart will be subject to blue dart Intercept fees, including but not limited to address corrections and/or undelivered shipments.
All Prepaid orders approved returns for damaged/defective/wrong product will be given a choice of Store credit or Payment back to your original account only. Damage claim will be subject to our quality analysis team.
Unopened, Undamaged products return within 7 days of approved return on Prepaid Orders will be subject to 20% Restocking fees and the remaining refund will be given in the form of store credit or discount coupons (that can be used on onshopdeals.com only) ONLY.
Once your product is returned , Onshopdeals Team will analyze and verify the condition of the product and return confirmation will be made after product examination only. We will call you or whatsapp you with return details. Please allow 2-7 days at least for processing the refunds.
Prices are subject to change.
SHIPPING AND DELIVERY
At this time, JOSH PRODUCTS ships merchandise to locations within INDIA and all over the world. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
It is conceivable that products will be shipped from multiple shipping points, therefore shipping costs may vary. Unless otherwise noted, shipping and handling will be added to the cost of the order.
We cannot ship perishable or refrigerated goods outside INDIA.
DELIVERY TIMES AND REQUIREMENTS
Upon receipt of an order, JOSH PRODUCTS INDIA (OnshopDeals.com) processes the order within 1 to 4 business days. 80% of our domestic deliveries arrive within 7 business days. Shipping confirmation emails will be sent to you when your products leave the warehouses. JOSH PRODUCTS INDIA in all cases tries to expedite all orders in a timely fashion. Multiple shipping points, backordered product and availability of the product(s) are considerations impacting delivery time. If you order several different products at once they may come from multiple shipping points and may arrive on different days.
Note: Pandemic situations/ natural disasters/ unforeseenable circumstances are not covered under this policy.
Some products (such as pallets over 500 lbs.) may require shipping via common carrier. Delivery time for orders exceeding 500 lbs. may take longer to ship. JOSH PRODUCTS INDIA (OnshopDeals.com) will contact you as to the actual ship time and coordinate the arrival of the shipment with you. Customers shall be advised as to back ordered products or out of stock products which may no longer be available.
International Shipments are subject to customs clearance and Import duty charges, That is why here @ OnshopDeals.com all international products must be purchased via prepaid payment method only. Customer will be notified by system for the order status update for any cancelled international orders in your registered email address if you have created the account with us.
For International shipments it may take from 4 - 6 weeks approx. for delivery. The timings for custom clearance is not JOSH PRODUCTS INDIA's (OnshopDeals.com) Liability. If your Shipment will not be delivered in 60 Days from the date of order, JOSH PRODUCTS INDIA (OnshopDeals.com) will be refunding the money for the product ordered only on OnshopDeals.com
BACK ORDERED AND DISCONTINUED PRODUCTS
You will be notified of any product that may be back ordered. If the product you ordered has been discontinued or is no longer available from the supplier, we will contact you to offer a substitute product or, if you choose, you may cancel your original order. For assistance, contact email@example.com or at Whatsapp-only line (0814) 123 4399.