Order and Delivery Related
How do I make a purchase?
STEP 1: Choose your product.
STEP 2: Add to Cart.
STEP 3: Check the quantity and total amount. Click CHECKOUT.
STEP 4: Add and check Shipping Address. Then click MAKE PAYMENT.
STEP 5: Add Billing Information. Click COMPLETE ORDER.
STEP 6: Enter your payment details and Make payment. Your Order is placed. You will receive confirmation e-mail.
You can place the order on the website: https://onshopdeals.com/ or download the app: https://play.google.com/store/apps/details?id=com.Onshopdeals&hl=en_IN
We request you to READ THE TERMS AND CONDITIONS of the purchase.
How can I check my order status?
Step 1: Log in to your Account.
Step 2: Click Account
Step 3: Click on your Order ID. You can view your order status on the right panel
When can I expect delivery?
Upon receipt of an order JOSH PRODUCTS INDIA processes the order within 1 to 4 business days. 80% of our deliveries arrive within 7 business days. Shipping confirmation emails will be sent to you when your products leave the warehouses.
For International orders: For International shipments it may take from 4 - 7 weeks approx. for delivery in India. The Timings for custom clearance is not JOSH PRODUCTS INDIA's Liability. If your Shipment will not be delivered in 60 Days from the date of order, JOSH PRODUCTS INDIA will be refunding the Money for the product ordered only on OnshopDeals.com
How can I change my shipment address?
JOSH PRODUCTS INDIA cannot accept change of shipping address requests after an order has been processed. If you require to modify an address (missing suite number, transposed street number etc.) please contact Customer Service immediately (within 24 hours of order transmission) at Customer Service at Call Us: +91 814 1234 399 or E-mail email@example.com. If you require a complete change of "Ship To" information you will be required to cancel your order and re-enter it. JOSH PRODUCTS INDIA reserves the right to refuse shipment to temporary addresses without prior payment in full.
How to raise query/complaint?
For any queries or complaint, contact Customer Service at Call Us: +91 814 1234 399 or E-mail firstname.lastname@example.org
The delivery of my order is delayed. What should I do?
We usually try to keep up to our promises of timely delivery within 7 days after receiving receipt. In case due to any inconvenient situation, please contact the customer service helplines if the delivery gets delayed. We cordially appreciate your patience and will try to provide best customer service and response from our end.
I missed the delivery of my order today. What should I do?
The courier service delivering your order usually tries to deliver on the next 2-3 business day in case you miss a delivery.